Last updated: June, 2026

Above Physiotherapy and Acupuncture ("we", "our", "us") is committed to protecting your privacy and handling your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.

This Privacy Policy explains how we collect, use, disclose, and store your personal information when you visit our website, contact us, or use our services.

What Information We Collect

We may collect personal information including:

• Your name

• Phone number

• Email address

• Date of birth

• Address

• Emergency contact details

• Health information relevant to your care

• Appointment and treatment records

• Payment and billing information

• Information submitted through website forms

When you visit our website, we may also collect certain technical information such as:

• IP address

• Browser type and device information

• Pages visited on our website

• Website usage data collected through cookies and analytics tools

How We Collect Information

We collect information when you:

• Complete a contact or enquiry form

• Book an appointment

• Contact us by phone, email, or social media

• Attend consultations or receive treatment

• Subscribe to communications from us

• Visit and interact with our website

Why We Collect Information

We collect and use personal information to:

• Provide physiotherapy and healthcare services

• Manage appointments and patient records

• Communicate with you regarding your care

• Process payments and accounts

• Respond to enquiries

• Improve our services and website

• Meet legal, regulatory, and professional obligations

Health Information

Health information is considered sensitive information under Australian privacy law.

We collect, use, and store health information only when reasonably necessary to provide healthcare services and fulfil our professional obligations.

Disclosure of Information

We may disclose your information to:

• Healthcare practitioners involved in your care

• Referring doctors and healthcare providers (with your consent or where otherwise permitted by law)

• Service providers who assist us in operating our practice and website, including Cliniko for practice management and appointment administration

• Payment processing providers

• IT support, website hosting, and security providers

• Government authorities, regulators, or professional bodies where required by law

These service providers are only permitted to access information necessary to perform their services and are required to handle information appropriately.

We do not sell or rent your personal information to third parties.

Cookies, Analytics and Advertising

Our website uses cookies and similar technologies to improve your browsing experience and understand how visitors use our website.

We may use Google Analytics to collect information about website usage, including pages visited, time spent on the site, device information, and referral sources. This information helps us improve website performance and user experience.

We may also use Google Ads and related advertising features, including remarketing, to deliver relevant advertisements to people who have previously visited our website. Google may use cookies and similar technologies to display advertisements based on past visits to our site.

You can manage cookie preferences through your browser settings and learn more about Google's advertising settings through your Google account.

Overseas Disclosure

Some of the third-party service providers we use, including Cliniko, Google Analytics, and Google Ads, may store or process information on servers located outside Australia.

By using our website or providing information to us, you acknowledge that your information may be transferred, stored, or processed in accordance with the privacy practices of those providers.

We take reasonable steps to ensure that any third-party providers handling personal information maintain appropriate privacy and security standards.

Data Security

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification, or disclosure.

While we take appropriate security measures, no method of electronic transmission or storage can be guaranteed to be completely secure.

Access and Correction

You may request access to personal information we hold about you and request corrections if the information is inaccurate, incomplete, or out of date.

Requests can be made using the contact details below.

Third-Party Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those websites and encourage you to review their privacy policies.

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be published on this page with an updated revision date.

Contact Us

If you have any questions about this Privacy Policy or wish to access or correct your personal information, please contact us:

Above Physio
463 Underwood Road, Rochedale South QLD 4123
Phone: 0479 168 936
Email: admin@abovephysio.com.au

This Privacy Policy applies to information collected through our website and in the course of providing healthcare services. Health records may also be subject to additional legal and professional obligations under applicable healthcare, privacy, and record-keeping laws.